ANALISIS PENGARUH MUTU PELAYANAN INSTALASI GAWAT DARURAT TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT ISLAM SURABAYA A. YANI

Firmansyah, Arif (2020) ANALISIS PENGARUH MUTU PELAYANAN INSTALASI GAWAT DARURAT TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT ISLAM SURABAYA A. YANI. Undergraduate thesis, STIKES Yayasan RS. Dr. Soetomo Surabaya.

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Abstract

ABSTRACT One indicator of the quality of health services. With the adoption of a health care quality assurance approach, patient satisfaction is a very important and comprehensive part of health service quality assurance activities. This means that measuring the level of patient satisfaction must be an activity that cannot be separated from the measurement of the quality of health services. This research is a quantitative study using descriptive research type. This study aims to determine the relationship of service quality with patient satisfaction at IGD RSI A. Yani Surabaya. The study design was cross sectional, meaning that the patient satisfaction variable with the quality of service collection of data was taken simultaneously at one time. The results showed that patient satisfaction in the Emergency Installation of Patient Satisfaction at the A.Yani Islamic Hospital in Surabaya in 2020 amounted to 91.3% in the satisfied category. This is caused by patients who are satisfied with the service so that in accordance with the needs and expectations of the patient and the patient will notify others of the services they receive. The quality of services in the Emergency Room for Patient Satisfaction at the A.Yani Islamic Hospital in Surabaya in 2020 contributed to patient satisfaction. The better the quality of service at the emergency room, the higher the patient satisfaction produced. Keywords: Patient Satisfaction, Service Quality, Emergency Installation

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Patient Satisfaction, Service Quality, Emergency Installation
Subjects:	300 – Ilmu Sosial > 360 Permasalahan dan kesejahteraan sosial > 362 Masalah dan layanan, kesejahteraan sosial pada sekelompok orang > 362.11 Administrasi Rumah Sakit
Divisions:	Program Studi > S1 Administrasi Rumah Sakit
Depositing User:	Nazilatur Rohmah
Date Deposited:	25 Jun 2021 06:55
Last Modified:	07 Feb 2022 03:49
URI:	http://repository.stikes-yrsds.ac.id/id/eprint/10

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